Return & Exchange Policy:
Unfortunately, we don't offer refunds due to health regulations except they have a manufacture fault.
SATISFACTION GUARANTEED! If you are not fully satisfied, you may exchange your purchase within 7 days for free. If you do not see anything else that you desire you will be issued store credit.
Exchanges may be made only if your product is eligible (Please see list below).
·The item must be returned in the original packaging with everything included.
·No cutting or any other chemical treatments.
·No shampooing or conditioning, curl and/or straightening, application of products including gel, creams, hairsprays etc.
All items will be inspected by our expert return/exchange department. We reserve the right to refuse the exchange of any items that have been worn, damaged, or had the tags removed.
Please note that the customer is responsible for the returning postage.
All items will be dispatched within 3 business days except human hair. Delivery times depend on the type of delivery selected.
We offer FREE Australia Standard shipping for order over $100. You can upgrade any orders to Australia Express shipping at $7.95.
For order under $100, you can choose Australia Standard shipping or Australia Express shipping at below rates.
Australia Parcel Post takes 2-6 business days: $4.95
Australia Express Post next business day delivery: $7.95
All items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Customers will be able to trace the delivery online with a unique tracking number which will be emailed to you once we dispatch your order.