Rooted Platinum Blonde Wavy Wig – Serena | Smart Wigs
Melbourne Based • New Bayswater Showroom Coming Soon • Australia-Wide Delivery
{"id":8125879288083,"title":"Serena – Rooted Platinum Blonde Long Wavy Wig","handle":"serena-rooted-platinum-blonde-wavy-wig","description":"\u003cstyle\u003e\n.sw-serena {\n --ink: #292723;\n --muted: #6d6861;\n --line: #e6dfd5;\n --gold: #a58a60;\n max-width: 1060px;\n margin: 0 auto;\n color: var(--ink);\n font-family: inherit;\n font-size: 15px;\n line-height: 1.75;\n text-align: left;\n}\n.sw-serena,\n.sw-serena * {\n box-sizing: border-box;\n}\n.sw-serena p {\n margin: 0;\n color: var(--muted);\n}\n.sw-serena .sw-hero {\n padding: 36px 30px;\n background: #f8f6f2;\n border: 1px solid var(--line);\n border-top: 3px solid var(--gold);\n}\n.sw-serena .sw-label {\n margin: 0 0 14px;\n font-size: 11px;\n letter-spacing: 2px;\n text-transform: uppercase;\n color: #8b7451;\n}\n.sw-serena h2 {\n margin: 0 0 15px;\n font-family: Georgia, \"Times New Roman\", serif;\n font-size: clamp(27px, 4vw, 38px);\n line-height: 1.22;\n font-weight: 400;\n color: var(--ink);\n letter-spacing: -.4px;\n text-transform: none;\n}\n.sw-serena .sw-intro {\n max-width: 720px;\n}\n.sw-serena .sw-tags {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 22px;\n}\n.sw-serena .sw-tags span {\n padding: 5px 11px;\n border: 1px solid #ded4c4;\n background: #fffdf9;\n color: #655946;\n font-size: 11px;\n line-height: 1.5;\n letter-spacing: .4px;\n}\n.sw-serena .sw-section {\n margin-top: 32px;\n}\n.sw-serena h3 {\n margin: 0 0 17px;\n color: var(--ink);\n font-size: 20px;\n font-weight: 500;\n line-height: 1.4;\n letter-spacing: 0;\n text-transform: none;\n}\n.sw-serena .sw-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 14px;\n}\n.sw-serena .sw-card {\n padding: 20px 22px;\n border: 1px solid var(--line);\n background: #fff;\n}\n.sw-serena h4 {\n margin: 0 0 7px;\n font-size: 15px;\n font-weight: 600;\n line-height: 1.4;\n color: var(--ink);\n text-transform: none;\n letter-spacing: 0;\n}\n.sw-serena .sw-card p {\n font-size: 14px;\n line-height: 1.65;\n}\n.sw-serena dl {\n margin: 0;\n border-top: 1px solid var(--line);\n}\n.sw-serena .sw-row {\n display: grid;\n grid-template-columns: minmax(120px, 32%) minmax(0, 1fr);\n gap: 18px;\n padding: 12px 0;\n border-bottom: 1px solid var(--line);\n}\n.sw-serena dt,\n.sw-serena dd {\n margin: 0;\n font-size: 14px;\n line-height: 1.65;\n}\n.sw-serena dt {\n color: var(--muted);\n font-weight: 400;\n}\n.sw-serena dd {\n color: var(--ink);\n overflow-wrap: anywhere;\n}\n.sw-serena .sw-care {\n margin-top: 26px;\n padding: 20px 22px;\n background: #f8f6f2;\n border-left: 2px solid var(--gold);\n}\n.sw-serena .sw-care h3 {\n margin-bottom: 8px;\n font-size: 16px;\n}\n.sw-serena .sw-care p {\n font-size: 13px;\n line-height: 1.7;\n}\n.sw-serena .sw-note {\n margin-top: 18px;\n font-size: 12px;\n line-height: 1.65;\n color: #79736b;\n}\n@media (max-width: 600px) {\n .sw-serena {\n font-size: 14px;\n }\n .sw-serena .sw-hero {\n padding: 26px 20px;\n }\n .sw-serena .sw-section {\n margin-top: 26px;\n }\n .sw-serena .sw-grid {\n gap: 10px;\n }\n .sw-serena .sw-card {\n padding: 16px 14px;\n }\n .sw-serena .sw-card p {\n font-size: 13px;\n }\n .sw-serena .sw-row {\n grid-template-columns: 105px minmax(0, 1fr);\n gap: 12px;\n }\n .sw-serena .sw-care {\n padding: 18px;\n }\n}\n@media (max-width: 360px) {\n .sw-serena .sw-grid {\n grid-template-columns: 1fr;\n }\n}\n\u003c\/style\u003e\n\n\u003cdiv class=\"sw-serena\"\u003e\n \u003csection class=\"sw-hero\"\u003e\n \u003cp class=\"sw-label\"\u003eSmart Wigs · Serena\u003c\/p\u003e\n\n \u003ch2\u003eSoft Blonde.\u003cbr\u003eFlowing Waves.\u003c\/h2\u003e\n\n \u003cp class=\"sw-intro\"\u003e\n Meet Serena: a 21-inch rooted platinum blonde synthetic wig\n with long, flowing waves. Dark roots add depth to the blonde\n lengths, creating a softly dimensional look for everyday\n wear and special occasions.\n \u003c\/p\u003e\n\n \u003cdiv class=\"sw-tags\" aria-label=\"Product highlights\"\u003e\n \u003cspan\u003e21-Inch Length\u003c\/span\u003e\n \u003cspan\u003eHeat-Friendly Fibre\u003c\/span\u003e\n \u003cspan\u003eAdjustable Fit\u003c\/span\u003e\n \u003c\/div\u003e\n \u003c\/section\u003e\n\n \u003csection class=\"sw-section\"\u003e\n \u003ch3\u003eWhy You’ll Love It\u003c\/h3\u003e\n\n \u003cdiv class=\"sw-grid\"\u003e\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eRooted Blonde Colour\u003c\/h4\u003e\n \u003cp\u003e\n Dark roots add depth and contrast to the bright\n platinum blonde lengths.\n \u003c\/p\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eLong, Flowing Waves\u003c\/h4\u003e\n \u003cp\u003e\n A 21-inch wavy style with beautiful movement and\n a statement silhouette.\n \u003c\/p\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eVentilated Cap\u003c\/h4\u003e\n \u003cp\u003e\n Open-weft construction allows airflow, with stretch\n straps to adjust the fit.\n \u003c\/p\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eStyling Flexibility\u003c\/h4\u003e\n \u003cp\u003e\n Heat-friendly synthetic fibre allows heat styling\n up to 160°C.\n \u003c\/p\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e\n \u003c\/section\u003e\n\n \u003csection class=\"sw-section\"\u003e\n \u003ch3\u003eThe Details\u003c\/h3\u003e\n\n \u003cdl\u003e\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eStyle\u003c\/dt\u003e\n \u003cdd\u003eSerena\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eColour\u003c\/dt\u003e\n \u003cdd\u003ePlatinum blonde with dark roots\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eLength\u003c\/dt\u003e\n \u003cdd\u003e21 inches \/ approximately 53 cm\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eTexture\u003c\/dt\u003e\n \u003cdd\u003eLong wavy\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eHair Type\u003c\/dt\u003e\n \u003cdd\u003eHeat-friendly synthetic fibre\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eCap\u003c\/dt\u003e\n \u003cdd\u003eAverage size · Open wefting · Adjustable stretch straps\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eHeat Styling\u003c\/dt\u003e\n \u003cdd\u003eUp to 160°C\u003c\/dd\u003e\n \u003c\/div\u003e\n \u003c\/dl\u003e\n \u003c\/section\u003e\n\n \u003caside class=\"sw-care\"\u003e\n \u003ch3\u003eA Little Care Goes a Long Way\u003c\/h3\u003e\n \u003cp\u003e\n Use care products designed for synthetic wigs, gently\n detangle from the ends upwards, and store on a wig stand\n between wears. For heat styling, start on a low setting,\n test a small hidden section, and do not exceed 160°C.\n \u003c\/p\u003e\n \u003c\/aside\u003e\n\n \u003cp class=\"sw-note\"\u003e\n Colour may appear slightly different depending on lighting\n and screen settings. Styling and length appearance may vary.\n \u003c\/p\u003e\n\u003c\/div\u003e","published_at":"2025-04-03T20:29:15+11:00","created_at":"2023-02-16T21:10:14+11:00","vendor":"Smart Wigs","type":"Wigs","tags":["Blonde","Dark roots","Long wavy","natural blonde","Platinum blonde"],"price":12900,"price_min":12900,"price_max":12900,"available":true,"price_varies":false,"compare_at_price":25900,"compare_at_price_min":25900,"compare_at_price_max":25900,"compare_at_price_varies":false,"variants":[{"id":44416126026003,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"LC271-3","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Serena – Rooted Platinum Blonde Long Wavy Wig","public_title":null,"options":["Default Title"],"price":12900,"weight":250,"compare_at_price":25900,"inventory_quantity":1,"inventory_management":"shopify","inventory_policy":"deny","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}}],"images":["\/\/www.smartwigs.com.au\/cdn\/shop\/files\/d46cb21f-6dbc-4332-b2cb-ac04a12e233f.png?v=1791255068","\/\/www.smartwigs.com.au\/cdn\/shop\/files\/6be45b9c-5b06-4d54-b3aa-c6523aeb58e7.png?v=1791255068","\/\/www.smartwigs.com.au\/cdn\/shop\/files\/fdcd486b-8732-41a5-9c2c-5aff62d40de3.png?v=1791255067"],"featured_image":"\/\/www.smartwigs.com.au\/cdn\/shop\/files\/d46cb21f-6dbc-4332-b2cb-ac04a12e233f.png?v=1791255068","options":["Title"],"media":[{"alt":"Serena rooted platinum blonde long wavy synthetic wig with dark roots","id":47200277233939,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1254,"width":1254,"src":"\/\/www.smartwigs.com.au\/cdn\/shop\/files\/d46cb21f-6dbc-4332-b2cb-ac04a12e233f.png?v=1791255068"},"aspect_ratio":1.0,"height":1254,"media_type":"image","src":"\/\/www.smartwigs.com.au\/cdn\/shop\/files\/d46cb21f-6dbc-4332-b2cb-ac04a12e233f.png?v=1791255068","width":1254},{"alt":"Serena rooted platinum blonde long wavy synthetic wig with dark roots","id":47200277201171,"position":2,"preview_image":{"aspect_ratio":1.0,"height":1254,"width":1254,"src":"\/\/www.smartwigs.com.au\/cdn\/shop\/files\/6be45b9c-5b06-4d54-b3aa-c6523aeb58e7.png?v=1791255068"},"aspect_ratio":1.0,"height":1254,"media_type":"image","src":"\/\/www.smartwigs.com.au\/cdn\/shop\/files\/6be45b9c-5b06-4d54-b3aa-c6523aeb58e7.png?v=1791255068","width":1254},{"alt":"Serena rooted platinum blonde long wavy synthetic wig with dark roots back view","id":47200277266707,"position":3,"preview_image":{"aspect_ratio":1.0,"height":1254,"width":1254,"src":"\/\/www.smartwigs.com.au\/cdn\/shop\/files\/fdcd486b-8732-41a5-9c2c-5aff62d40de3.png?v=1791255067"},"aspect_ratio":1.0,"height":1254,"media_type":"image","src":"\/\/www.smartwigs.com.au\/cdn\/shop\/files\/fdcd486b-8732-41a5-9c2c-5aff62d40de3.png?v=1791255067","width":1254}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cstyle\u003e\n.sw-serena {\n --ink: #292723;\n --muted: #6d6861;\n --line: #e6dfd5;\n --gold: #a58a60;\n max-width: 1060px;\n margin: 0 auto;\n color: var(--ink);\n font-family: inherit;\n font-size: 15px;\n line-height: 1.75;\n text-align: left;\n}\n.sw-serena,\n.sw-serena * {\n box-sizing: border-box;\n}\n.sw-serena p {\n margin: 0;\n color: var(--muted);\n}\n.sw-serena .sw-hero {\n padding: 36px 30px;\n background: #f8f6f2;\n border: 1px solid var(--line);\n border-top: 3px solid var(--gold);\n}\n.sw-serena .sw-label {\n margin: 0 0 14px;\n font-size: 11px;\n letter-spacing: 2px;\n text-transform: uppercase;\n color: #8b7451;\n}\n.sw-serena h2 {\n margin: 0 0 15px;\n font-family: Georgia, \"Times New Roman\", serif;\n font-size: clamp(27px, 4vw, 38px);\n line-height: 1.22;\n font-weight: 400;\n color: var(--ink);\n letter-spacing: -.4px;\n text-transform: none;\n}\n.sw-serena .sw-intro {\n max-width: 720px;\n}\n.sw-serena .sw-tags {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin-top: 22px;\n}\n.sw-serena .sw-tags span {\n padding: 5px 11px;\n border: 1px solid #ded4c4;\n background: #fffdf9;\n color: #655946;\n font-size: 11px;\n line-height: 1.5;\n letter-spacing: .4px;\n}\n.sw-serena .sw-section {\n margin-top: 32px;\n}\n.sw-serena h3 {\n margin: 0 0 17px;\n color: var(--ink);\n font-size: 20px;\n font-weight: 500;\n line-height: 1.4;\n letter-spacing: 0;\n text-transform: none;\n}\n.sw-serena .sw-grid {\n display: grid;\n grid-template-columns: repeat(2, minmax(0, 1fr));\n gap: 14px;\n}\n.sw-serena .sw-card {\n padding: 20px 22px;\n border: 1px solid var(--line);\n background: #fff;\n}\n.sw-serena h4 {\n margin: 0 0 7px;\n font-size: 15px;\n font-weight: 600;\n line-height: 1.4;\n color: var(--ink);\n text-transform: none;\n letter-spacing: 0;\n}\n.sw-serena .sw-card p {\n font-size: 14px;\n line-height: 1.65;\n}\n.sw-serena dl {\n margin: 0;\n border-top: 1px solid var(--line);\n}\n.sw-serena .sw-row {\n display: grid;\n grid-template-columns: minmax(120px, 32%) minmax(0, 1fr);\n gap: 18px;\n padding: 12px 0;\n border-bottom: 1px solid var(--line);\n}\n.sw-serena dt,\n.sw-serena dd {\n margin: 0;\n font-size: 14px;\n line-height: 1.65;\n}\n.sw-serena dt {\n color: var(--muted);\n font-weight: 400;\n}\n.sw-serena dd {\n color: var(--ink);\n overflow-wrap: anywhere;\n}\n.sw-serena .sw-care {\n margin-top: 26px;\n padding: 20px 22px;\n background: #f8f6f2;\n border-left: 2px solid var(--gold);\n}\n.sw-serena .sw-care h3 {\n margin-bottom: 8px;\n font-size: 16px;\n}\n.sw-serena .sw-care p {\n font-size: 13px;\n line-height: 1.7;\n}\n.sw-serena .sw-note {\n margin-top: 18px;\n font-size: 12px;\n line-height: 1.65;\n color: #79736b;\n}\n@media (max-width: 600px) {\n .sw-serena {\n font-size: 14px;\n }\n .sw-serena .sw-hero {\n padding: 26px 20px;\n }\n .sw-serena .sw-section {\n margin-top: 26px;\n }\n .sw-serena .sw-grid {\n gap: 10px;\n }\n .sw-serena .sw-card {\n padding: 16px 14px;\n }\n .sw-serena .sw-card p {\n font-size: 13px;\n }\n .sw-serena .sw-row {\n grid-template-columns: 105px minmax(0, 1fr);\n gap: 12px;\n }\n .sw-serena .sw-care {\n padding: 18px;\n }\n}\n@media (max-width: 360px) {\n .sw-serena .sw-grid {\n grid-template-columns: 1fr;\n }\n}\n\u003c\/style\u003e\n\n\u003cdiv class=\"sw-serena\"\u003e\n \u003csection class=\"sw-hero\"\u003e\n \u003cp class=\"sw-label\"\u003eSmart Wigs · Serena\u003c\/p\u003e\n\n \u003ch2\u003eSoft Blonde.\u003cbr\u003eFlowing Waves.\u003c\/h2\u003e\n\n \u003cp class=\"sw-intro\"\u003e\n Meet Serena: a 21-inch rooted platinum blonde synthetic wig\n with long, flowing waves. Dark roots add depth to the blonde\n lengths, creating a softly dimensional look for everyday\n wear and special occasions.\n \u003c\/p\u003e\n\n \u003cdiv class=\"sw-tags\" aria-label=\"Product highlights\"\u003e\n \u003cspan\u003e21-Inch Length\u003c\/span\u003e\n \u003cspan\u003eHeat-Friendly Fibre\u003c\/span\u003e\n \u003cspan\u003eAdjustable Fit\u003c\/span\u003e\n \u003c\/div\u003e\n \u003c\/section\u003e\n\n \u003csection class=\"sw-section\"\u003e\n \u003ch3\u003eWhy You’ll Love It\u003c\/h3\u003e\n\n \u003cdiv class=\"sw-grid\"\u003e\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eRooted Blonde Colour\u003c\/h4\u003e\n \u003cp\u003e\n Dark roots add depth and contrast to the bright\n platinum blonde lengths.\n \u003c\/p\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eLong, Flowing Waves\u003c\/h4\u003e\n \u003cp\u003e\n A 21-inch wavy style with beautiful movement and\n a statement silhouette.\n \u003c\/p\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eVentilated Cap\u003c\/h4\u003e\n \u003cp\u003e\n Open-weft construction allows airflow, with stretch\n straps to adjust the fit.\n \u003c\/p\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-card\"\u003e\n \u003ch4\u003eStyling Flexibility\u003c\/h4\u003e\n \u003cp\u003e\n Heat-friendly synthetic fibre allows heat styling\n up to 160°C.\n \u003c\/p\u003e\n \u003c\/div\u003e\n \u003c\/div\u003e\n \u003c\/section\u003e\n\n \u003csection class=\"sw-section\"\u003e\n \u003ch3\u003eThe Details\u003c\/h3\u003e\n\n \u003cdl\u003e\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eStyle\u003c\/dt\u003e\n \u003cdd\u003eSerena\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eColour\u003c\/dt\u003e\n \u003cdd\u003ePlatinum blonde with dark roots\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eLength\u003c\/dt\u003e\n \u003cdd\u003e21 inches \/ approximately 53 cm\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eTexture\u003c\/dt\u003e\n \u003cdd\u003eLong wavy\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eHair Type\u003c\/dt\u003e\n \u003cdd\u003eHeat-friendly synthetic fibre\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eCap\u003c\/dt\u003e\n \u003cdd\u003eAverage size · Open wefting · Adjustable stretch straps\u003c\/dd\u003e\n \u003c\/div\u003e\n\n \u003cdiv class=\"sw-row\"\u003e\n \u003cdt\u003eHeat Styling\u003c\/dt\u003e\n \u003cdd\u003eUp to 160°C\u003c\/dd\u003e\n \u003c\/div\u003e\n \u003c\/dl\u003e\n \u003c\/section\u003e\n\n \u003caside class=\"sw-care\"\u003e\n \u003ch3\u003eA Little Care Goes a Long Way\u003c\/h3\u003e\n \u003cp\u003e\n Use care products designed for synthetic wigs, gently\n detangle from the ends upwards, and store on a wig stand\n between wears. For heat styling, start on a low setting,\n test a small hidden section, and do not exceed 160°C.\n \u003c\/p\u003e\n \u003c\/aside\u003e\n\n \u003cp class=\"sw-note\"\u003e\n Colour may appear slightly different depending on lighting\n and screen settings. Styling and length appearance may vary.\n \u003c\/p\u003e\n\u003c\/div\u003e"}

Serena – Rooted Platinum Blonde Long Wavy Wig

Product Description

Smart Wigs · Serena

Soft Blonde.
Flowing Waves.

Meet Serena: a 21-inch rooted platinum blonde synthetic wig with long, flowing waves. Dark roots add depth to the blonde lengths, creating a softly dimensional look for everyday wear and special occasions.

21-Inch Length Heat-Friendly Fibre Adjustable Fit

Why You’ll Love It

Rooted Blonde Colour

Dark roots add depth and contrast to the bright platinum blonde lengths.

Long, Flowing Waves

A 21-inch wavy style with beautiful movement and a statement silhouette.

Ventilated Cap

Open-weft construction allows airflow, with stretch straps to adjust the fit.

Styling Flexibility

Heat-friendly synthetic fibre allows heat styling up to 160°C.

The Details

Style
Serena
Colour
Platinum blonde with dark roots
Length
21 inches / approximately 53 cm
Texture
Long wavy
Hair Type
Heat-friendly synthetic fibre
Cap
Average size · Open wefting · Adjustable stretch straps
Heat Styling
Up to 160°C

Colour may appear slightly different depending on lighting and screen settings. Styling and length appearance may vary.

$129.00 $259.00
Maximum quantity available reached.

Smart Wigs · Delivery Information

Shipping, Made Simple.

Choose standard or express delivery across Australia. Enjoy free standard shipping on orders over $75.

01 · STANDARD DELIVERY

Australia Parcel Post

$7.95

Free on orders over $75.
Delivery takes 2–7 business days.

02 · EXPRESS DELIVERY

Australia Express Post

$9.95

Upgrade any order to express shipping.
Next business day delivery.

Order Dispatch

All items, except human hair products, will be dispatched within 2 business days. Delivery times depend on the shipping option selected.

Delivery Hours

  • Weekday delivery: Items are delivered during normal business hours, 9am–5pm.
  • Non-delivery periods: Delivery is not available on weekends, public holidays or after business hours.

Smart Wigs · Customer Care

Returns & Exchanges

Please review our exchange eligibility requirements and return postage information below.

01 · EXCHANGES

7-Day Exchanges

If you are not fully satisfied, you may exchange your purchase within 7 days at no exchange fee, provided your item meets the eligibility requirements below. Return postage is paid by the customer.

02 · STORE CREDIT

Choose Store Credit

If you do not find another item you would like, you will be issued store credit for your eligible return.

Refund Policy

Due to health regulations, we do not offer refunds unless the item has a manufacturing fault.

Exchange Eligibility

  • Original packaging: Return the item in its original packaging with everything included.
  • No alterations: The item must not have been cut or chemically treated.
  • No washing or styling: The item must not have been shampooed, conditioned, curled or straightened.
  • No styling products: Do not apply gel, creams, hairspray or other products.
  • Original condition: The item must not have been worn or damaged, and all tags must remain attached.

Return Postage

The customer is responsible for the cost of return postage.

Smart Wigs · Delivery Information

Shipping, Made Simple.

Choose standard or express delivery across Australia. Enjoy free standard shipping on orders over $75.

01 · STANDARD DELIVERY

Australia Parcel Post

$7.95

Free on orders over $75.
Delivery takes 2–7 business days.

02 · EXPRESS DELIVERY

Australia Express Post

$9.95

Upgrade any order to express shipping.
Next business day delivery.

Order Dispatch

All items, except human hair products, will be dispatched within 2 business days. Delivery times depend on the shipping option selected.

Delivery Hours

  • Weekday delivery: Items are delivered during normal business hours, 9am–5pm.
  • Non-delivery periods: Delivery is not available on weekends, public holidays or after business hours.